华体会

• Office of the CIO (CIO)
• Frontline Solutions and Support (FSS)
• Enterprise Information Solutions (EIS)
• Network and Security Support (NSS)
• Project Management Office (PMO)
• OculusIT (OCIT)

• Digital Transformation (DT)
• Data Governance (DG)
• AI Task Group (ATG)
• Incident and Risk Management (IRM)

• Finance and Management (F&M)
• Academics and Faculty (A&F)
• Enrollment Management (EM)
• Student Life (STL)
• Advancement (ADV)
• Athletics (ATH)
• Communications and Marketing (OCM)
• Operations (OPS)
• Workplace and Culture (HR)
• 华体会 (CC)

By emphasizing cross-functional professional development, team members gain versatile skill sets that transcend traditional boundaries, allowing them to tackle a diverse array of challenges with agility and creativity. This not only enriches individual career trajectories but also enhances the collective capability of the IT team to adapt to evolving technological landscapes. Moreover, promoting diverse perspectives within the context of digital dexterity cultivates a culture of inclusive problem-solving. Digital dexterity serves as a catalyst for continuous improvement and innovation within the IT team, empowering its members to navigate complex technological environments while fostering a campus-wide culture of inclusivity and collaboration.

Goal: Develop and implement a comprehensive digital literacy program that equips faculty and staff with essential technology skills.

• Objective: Offer specialized digital literacy workshops and training sessions.
  • Tactics:
    • Microsoft Teams best practices
    • Event venue training and management
    • Basic computer skills, file management, and email etiquette
    • Productivity software like Microsoft Office

Goal: Foster a collaborative culture that leverages technology and cross-functional teamwork to continuously enhance service delivery and operational performance.

• Objective: Facilitate cross-training initiatives and opportunities within ITS.
  • Tactics:
    • Job shadowing
    • Mentorship programs
    • Rotational Assignments

Goal: Foster seamless communication and collaboration across the institution.

• Objective: Establish outreach initiatives to develop vital bridges between the ITS department and various campus functional areas.
  • Tactics:
    • Ambassador / liaison program
    • Administrative Assistants breakfasts
    • Regular faculty outreach efforts focused on specific topics
      
      

A strong culture of service and teamwork is essential for delivering exceptional IT solutions and support. By fostering a collaborative environment where every team member is empowered to contribute ideas and support others, we will enhance customer satisfaction and improve outcomes. Our focus on service excellence will ensure that the needs of our stakeholders are consistently met with professionalism and responsiveness.

Goal: Create transparency to help manage stakeholder expectations and ensure IT accountability.

• Objective: Define and communicate Service Level Agreements (SLAs) for responding to IT requests and resolving issues.
  • Tactics:
    • Establish official SLAs for each service in our catalog based on initial data from SDP
    • Communicate SLAs to campus

Goal: Enhance operational efficiency and effectiveness while fostering a culture of continuous improvement and adaptability.

• Objective: Make the time and dedicate resources toward upskilling and developing ITS staff members through intentional professional development.
  • Tactics:
    • Soft skills training programs
    • Hard skills training programs (e.g., coding, software deep dives, etc.)
    • Leadership development opportunities for ITS team members in managerial or
      supervisory roles and those interested in such roles.
• Objective: Conduct periodic reviews of ITS team processes and workflows to proactively identify
  inefficiencies and areas for operational improvement. Encourage team members to collaboratively
  propose and implement changes.
  • Tactics:
    • Review loaner equipment inventory and procedures now that we are post COVID
    • Review and establish card access policies and procedures
    • Review and revise downtime / systems maintenance schedule
    • Improve smart classroom request process
• Objective: Focus on project management and resource allocation opportunities. Centralize projects, streamline processes, and ensure the successful delivery of projects within scope, budget, and timeline. Implement robust project management methodologies and leverage advanced tools to optimize resource allocation, foster collaboration, and drive continuous improvement across all IT initiatives.
  • Tactics:
    • Centralize projects using project management platform
    • Monitor and evaluate PMO performance
    • Define project management methodology
    • Establish and standardize portfolio management processes
    • Identify growth opportunities
    • Increase outreach, communication, and engagement efforts

Goal: Create clarity around responsibilities regarding technological assets.

• Objective: Establish clear ownership of technology assets and services to make responsibility clear within ITS and the campus community.
  • Tactics:
    • Define ownership roles and responsibilities
    • Document ownership guidelines
    • Establish an owner for each service in our catalog
    • Determine where ownership needs to be established
    • Create ownership/service register (directory of owners)

Innovation lies at the heart of our IT Strategic Plan. By employing data, analytics, AI, and IT governance, we will drive innovation, enhance educational experiences, and digitally transform the institution. We can optimize operational efficiency, student engagement, and institutional effectiveness by leveraging data-driven insights and the strategic, ethical application of AI technologies. A governance framework will ensure the ethical and responsible use of technology while safeguarding sensitive information. Collaboration with campus stakeholders will align technology initiatives with academic goals and foster a culture of continuous improvement and digital transformation.

Goal: Reduce IT infrastructure costs and improve scalability.

• Objective: Target campus applications for cloud-based deployment. Leverage the benefits of the cloud while maintaining control over sensitive data on-premises in a hybrid cloud approach.
  • Tactics:
    • OneDrive (H: drives) and MS Teams (I: drives) Migration
    • High Performance Computing (HPC) functionality for research and classes
• Objective: Implement IT/Data Governance. Establish transparent procurement processes and criteria for evaluating IT investments based on cost-effectiveness, compatibility, and strategic alignment while implementing a standardized system for prioritizing projects to ensure they meet the college's goals and resource capabilities.
  • Tactics:
    • Review data governance policies (Remote Access, PCI, Classification etc.)
    • Establish IT/Data Governance Framework
    • Inform/Educate Governance members of roles and responsibilities (trustees, stewards,
      users etc.)
    • Implement electronic governance review process

Goal: Improve data infrastructure to enhance analytics, insights and informed decision-making capacity.

• Objective: Develop a comprehensive data management plan encompassing centralization, governance, and definition. Identify key data sources across the college and establish centralized data storage and management protocols. Implement data governance frameworks to define roles and responsibilities and establish data ownership and stewardship. Clarify data definitions and standards, to ensure accuracy, integrity, and usability of institutional data.
  • Tactics:
    • Identify data requirements/sources across campus functional areas
    • Create enterprise data dictionary
    • Consolidate data into central destination (data warehouse)
    • Create an interface to the data warehouse and widely train campus how to use it
    • Create Golden Record and single Source of Truth
    • Create Data Solutions to facilitate predictive/prescriptive analytics and data driven
      insights
    • Leverage AI/LLM in data ecosystem

Goal: Create a strategic framework for adoption of AI and emerging technologies that advances institutional capabilities and ensures ethical deployment.

• Objective: Create a GenAI (Generative AI) Enterprise Strategy. Assess and prioritize potential AI applications across the college, focusing on low-risk, high-impact use cases, and invest in training programs to build AI literacy among IT staff and end-users. Develop ethical guidelines and governance mechanisms to ensure responsible AI use, fostering collaboration with campus and external partners to stay updated on AI advancements and identify opportunities for innovation and knowledge-sharing.
  • Tactics:
    • Create GenAI Operational Governance group
    • Define opportunities/approach/philosophy
    • Outline literacy programs
    • Define Ethics guidelines
    • Identify Role-based technologies/applications, create guide.
    • Define academic strategies and opportunities
      
      

The safety and security of our digital ecosystem are paramount. We are committed to implementing robust cybersecurity measures, safeguarding sensitive data, and promoting best practices to mitigate risks. Through proactive monitoring, threat intelligence, and user education, we will fortify our defenses against cyber threats and ensure the integrity and availability of our IT infrastructure.

Goal: Protect against cybersecurity risks and incidents.

• Objective: Adopt a privacy-first approach. Educate faculty, staff, and students about cybersecurity best practices through workshops, seminars, and awareness campaigns. Promoting good cybersecurity hygiene can help prevent data breaches, phishing attacks, and other security incidents that may disrupt college operations and compromise sensitive information.
  • Tactics:
    • Review administrative access on CC-owned computers
    • Implement mandatory cybersecurity awareness training program
    • Implement mandatory data access/sharing training program
    • Develop awareness campaigns
• Objective: Perform regular vulnerability assessments and penetration testing on the college's network and systems to identify and remediate potential security weaknesses before they can be exploited.
  • Tactics:
    • Identify assets
    • Conduct comprehensive risk assessments (data, access, mobile, etc.)
    • Conduct vulnerability scans of the campus infrastructure
    • Perform periodic penetration testing
    • Perform compliance assessment. Ensure infrastructure compliance.
    • Conduct periodic vendor assessments
• Objective: Develop and regularly update an incident response plan that outlines procedures for responding to security incidents such as data breaches, cyber-attacks, or physical security breaches. Ensure that all relevant staff are trained in their roles and responsibilities in an incident.
  • Tactics:
    • Develop Cyber Incident response plan
    • Inform key participants of roles and responsibilities
    • Share with risk management and cabinet
    • Conduct regular training exercises
• Objective: Collaborate with campus stakeholders to enhance the physical-digital security measures in place to protect campus facilities, assets, and occupants. Identify vulnerabilities, weaknesses, and areas for improvement in the existing security infrastructure and mitigate risks where possible.
  • Tactics:
    • Ethical hacking engagement to test for card access vulnerabilities
    • Bring stakeholders together to chart a future for card access and security cameras

Access to technology resources is essential for empowering our community and promoting equity and inclusion. Additionally, ITS will ensure equitable availability of technological resources, empowering every student, faculty member, and staff member to seamlessly engage with digital tools and information. This involves not only maintaining robust networks and user-friendly interfaces but also streamlining and improving existing processes to enhance the student experience. Eliminate barriers and frustrations, allowing campus users to focus more on their educational pursuits.

Goal: Contribute to improved organizational effectiveness.

• Objective: Conduct an Enterprise Resource Planning (ERP) Readiness Assessment. Evaluate and prepare the institution for the potential transition to a new ERP system. Assess existing systems, current processes, technical infrastructure, and functional requirements.
  • Tactics:
    • Assess current state
    • Define stakeholder requirements
    • Perform ERP vendor reviews
    • Pinpoint operational pain points
    • Develop cost-benefit analysis
    • Create ERP Migration plan requirements
• Objective: Continuously evaluate and optimize the College's IT infrastructure to ensure that it is user-friendly, reliable, and scalable. This includes investing in intuitive software solutions, upgrading infrastructure as needed.
  • Tactics:
    • Make printing easier to use and more reliable
    • Expand ticketing system (SDP) usage. Centralize ticket management across campus
    • Move to primarily soft-phones
    • Update remote access and remote work infrastructure.
    • Build a classroom to support fully remote teaching
• Objective: Streamline administrative workflows and optimize processes across functional areas through digitalization. Enhance efficiency and accuracy by automating where possible to reduce administrative burdens.
  • Tactics:
    • Survey functional areas for operational processes and workflows
    • Catalog in LeanIX and map connections to applications/business capabilities
    • Review and assess process inventory
    • Prioritize process optimizations
    • Outline automation/optimization schedules

Goal: Ensure accessibility of IT services and resources.

• Objective: Ensure that IT services and resources are accessible to all members of the college community, including those with disabilities.
  • Tactics:
    • Conduct accessibility audits of digital platforms
    • Implement assistive technologies in partnership with Accessibility Resources Office
    • Provide training on accessible design principles for ITS staff involved in website and
      application development.

Goal: Improve student digital experience and engagement.

• Objective: Improve student engagement by mapping the student journey and consolidating platforms. Prioritize student-centered design principles and leverage technology to enhance the overall student experience.
  • Tactics:
    • Outline stages of the student journey
    • Identify touchpoints for each phase of journey
    • Identify UI/Platform engagements
    • Identify data points (inputs/outputs)
    • Review and assess workflows/processes
    • Optimize student journey